Shipping policy

Production Time

All items are made to order. Production begins once payment is confirmed and your artwork is approved, and is subject to blank garment availability.

Orders under 20 units: 2 business days.
Orders of 20 units or more: 3 to 4 business days, depending on quantity.
Orders over 100 units: quoted individually — we confirm the production date by email before we begin.

Orders placed after 3:00 pm (UTC−4), on weekends, or on Dominican Republic or U.S. public holidays begin counting the next business day. If a garment or color you ordered is unavailable, we will contact you within 1 business day with alternatives, a revised date, or a full refund.

Where We Ship

We currently ship to the Dominican Republic, the United States and Puerto Rico. We do not ship to other destinations at this time.

Delivery Times

Production time and transit time are separate. Once your order leaves our plant, delivery time depends on the carrier and the service selected at checkout; the estimate shown at checkout and in your tracking link is the carrier's, not ours. Carrier delays, weather and customs are outside our control and are not grounds for a refund of the order, though we will always help you trace a delayed shipment.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the weight of your order. Free shipping promotions, when available, are shown at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number.

Customs & Import Duties

Orders are produced and shipped from the Dominican Republic. Shipments to the United States and Puerto Rico may be subject to customs fees, import duties or taxes. Unless the checkout explicitly states that duties are included, these charges are the responsibility of the recipient and are not part of our prices or shipping costs.

Lost or Delayed Shipments

If your order has not arrived within the carrier's estimated delivery window, email contact@printpilot.store with your order number. We will open a trace with the carrier and keep you posted until it is resolved.

Incorrect Shipping Address

Please check your shipping address at checkout. Print Pilot is not responsible for orders shipped to an incorrect address provided by the customer. Contact us immediately if you need to correct it before the order leaves our plant.

Contact Us

For shipping questions, email contact@printpilot.store. We answer weekdays 8:00–17:00 (UTC−4).