Shipping policy

Shipping Policy

Last updated: April 2026

At Print Pilot, every order is custom-printed just for you using our Kornit XDi DTG technology. Please review our shipping timelines and policies below.

Production Time

All items are made to order. Please allow 5–7 business days for production before your order ships. This production window applies to all products, including standard and premium styles.

Shipping Methods & Delivery Times

Dominican Republic (local): 1–3 business days after production.

United States & Canada: 7–14 business days after production.

Europe: 10–18 business days after production.

Rest of World: 14–21 business days after production.

Delivery times are estimates and may vary due to carrier delays, customs, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping promotions, when available, will be displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Use the tracking link to monitor your shipment in real time.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at hello@printpilot.store with your order number. We will investigate with the carrier and work to resolve the issue promptly.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. Print Pilot is not responsible for orders shipped to an incorrect address provided by the customer. Contact us immediately if you need to update your address before the order ships.

Contact Us

For shipping inquiries, email hello@printpilot.store. We typically respond within 1–2 business days.