Refund policy
Return & Refund Policy
Last updated: April 2026
At Print Pilot, every item is made to order using premium DTG and Kornit XDi technology. Because each piece is custom-produced specifically for you, we have a limited return window — but we stand fully behind the quality of our prints.
Custom & Personalized Items
Since all products are printed on demand, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review our size guides carefully before placing your order.
Defective or Damaged Items
We take pride in the quality of every print. If you receive an item that is defective, damaged, or if the print quality does not meet our standards, we will replace it or issue a full refund at no cost to you.
To initiate a claim:
- Contact us within 7 days of receiving your order at hello@printpilot.store
- Include your order number and clear photos of the defect
- We will respond within 2 business days
Wrong Item Received
If you received an item different from what you ordered, please contact us immediately. We will ship the correct item at no additional charge.
Refunds
Once approved, refunds are processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the error was ours.
Exchanges
We do not offer direct exchanges on custom-printed items. If you need a different size, please place a new order and contact us — we may be able to offer a courtesy discount.
Contact Us
Questions? Email us at hello@printpilot.store. We're committed to making sure you love what you receive.